Privacy Policy

Last updated: October 14, 2016

Plannaro.com acknowledges your right to confidentiality and is committed to protecting your privacy. This Privacy Policy explains how www.plannaro.com collects and uses information during your usage of our website. We’ve made every effort to compose this policy in simple and plain language, instead of formal lawyer language.

Information we collect directly from you and how we use it

Registration information: In order to use our service you need to create an account in our website by submitting your email address and a password. We use this information to log you into our system and enable your use of our service.

When creating an account we collect your email. We use your email in the following transactional circumstances: account activation, reset password request, verify account cancellation and sending your issued invoices. All plannaro.com communications for new services or features include an opt-out link.

In order to protect your email account from being unwillingly used to create a plannaro.com account, we are using a double opt-in (DOI) method for registering in our website: double opt-in is a process, where -after you fill our signup form- you receive an email with a link to confirm it was really you asking to create a plannaro.com account.

Billing information: When you sign-up for a paid service in our website, we collect your billing details (e.g. name, address, telephone, valid EU VAT number if your business is VAT registered in the EU etc). You may edit this information at any time.

We collect your billing information that you provide us, in order to process your monthly subscription fee and issue you an invoice for your transaction with plannaro.com. Regarding collection of EU VAT number, we also use it to submit our monthly VIES statement.

Business information: In order to be able to use our system and create bookings, you will be asked to fill-in your business information (e.g. business name, address, email, timezone etc). You may edit this information at any time.

We collect this information, in order to send notifications (emails and/or SMS) to your clients at the timezone of your establishment and include your business information in the notifications that we deliver. We do not make any other use of the business information that you provide us.

Bookings information: When you create/edit a booking in our system you can optionally provide us with your client contact details. You may edit this information at any time.

We collect this information solely to deliver notifications (emails and/or SMS) to your clients according to the paid plan that you have subscribed for.

Contact us: When someone submits a question, problem, feedback or any other information through our contact form or chat, an email address will be asked and will be used solely to reply to the submitted query and provide support.

Information we collect indirectly and how we use it

Google Analytics: Our website uses the services of Google Analytics, as provided by Google. Google Analytics provides us with data regarding how people use our website, where from and how do they access our website. In any case, this data is not user identifiable.

We use this data to measure the performance of our website and improve the quality of our provided services (e.g. if we see that people use a lot a browser that is not fully supported by our website, we will work on fully supporting this browser). Please read our Cookies Policy for more information and how to opt-out of Google Analytics.

Payments

No credit card details are stored or processed by us, as all payments are processed by Braintree Payment Services by PayPal.

Cookies

Our Cookies Policy is a part of this Privacy Policy. By accepting our Privacy Policy, you also accept our Cookies Policy. Please read our Cookies Policy.

Data security

Data security is of high priority to us. All the data that you provide us through our website are securely transferred to our web server through SSL (Secure Sockets Layer). SSL is the standard security technology used by many websites and sets up an encrypted communication between a server and web browser, so that the data is transferred in an encryption mode, rather than plain text. If you want to learn more about SSL technology, please click here.

You are responsible for keeping your account credentials confidential, as well as for the “health” of your device.

Children protection

Plannaro.com does not offer its services to people under the age of 18 and does not knowingly collect information from persons under this age. If we learn that we have received and collected personal information from a person under 18 without parental consent, we will immediately delete this information.

Changes to our Privacy Policy

Plannaro.com reserves the right to revise this Privacy Policy from time to time. If we do so, we will notify you by posting the revised policy in this website, mentioning the “Last update date”, which is also the effective date of this policy. You are advised to periodically visit our website to check for any changes in our Privacy Policy.

If we make any material changes, then we will notify you in advance by email (using your registration email address) or by posting an announcement in our website for the effective date of the revised policy. If you continue to use our service after the effective date, then you will be considered as having consented to the revised Privacy Policy.

If you disagree with our updated Privacy Policy, you may ask us to cancel your account by contacting us at info@post @plannaro.com.

Account cancellation

A user may cancel their free or paid account at any time by sending as a message at info@ppost @lannaro.com. After account shutting down, all personal data will be permanently deleted from our server.

Disclosure of personal data

All personal information will be kept confidential, will not be shared, sold or rented to any third party, unless required by law, court order, subpoena, other legal action or for protection of our legal rights.

Consent

By creating an account in our website, you consent to our Privacy Policy. If you do not agree with this Privacy Policy, you are advised to not use our website and its services.

Contact us

If you have any questions regarding this Privacy Policy, you may contact us at info@ppost @lannaro.com

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