Information we collect directly from you and how we use it
Registration information: In order to use our service you need to create an account in our website by submitting your email address and a password. We use this information to log you into our system and enable your use of our service.
When creating an account we collect your email. We use your email in the following transactional circumstances: account activation, reset password request, verify account cancellation and sending your issued invoices. All plannaro.com communications for new services or features include an opt-out link.
In order to protect your email account from being unwillingly used to create a plannaro.com account, we are using a double opt-in (DOI) method for registering in our website: double opt-in is a process, where -after you fill our signup form- you receive an email with a link to confirm it was really you asking to create a plannaro.com account.
Billing information: When you sign-up for a paid service in our website, we collect your billing details (e.g. name, address, telephone, valid EU VAT number if your business is VAT registered in the EU etc). You may edit this information at any time.
We collect your billing information that you provide us, in order to process your monthly subscription fee and issue you an invoice for your transaction with plannaro.com. Regarding collection of EU VAT number, we also use it to submit our monthly VIES statement.
Business information: In order to be able to use our system and create bookings, you will be asked to fill-in your business information (e.g. business name, address, email, timezone etc). You may edit this information at any time.
We collect this information, in order to send notifications (emails and/or SMS) to your clients at the timezone of your establishment and include your business information in the notifications that we deliver. We do not make any other use of the business information that you provide us.
Bookings information: When you create/edit a booking in our system you can optionally provide us with your client contact details. You may edit this information at any time.
We collect this information solely to deliver notifications (emails and/or SMS) to your clients according to the paid plan that you have subscribed for.
Contact us: When someone submits a question, problem, feedback or any other information through our contact form or chat, an email address will be asked and will be used solely to reply to the submitted query and provide support.
Information we collect indirectly and how we use it
Google Analytics: Our website uses the services of Google Analytics, as provided by Google. Google Analytics provides us with data regarding how people use our website, where from and how do they access our website. In any case, this data is not user identifiable.
We use this data to measure the performance of our website and improve the quality of our provided services (e.g. if we see that people use a lot a browser that is not fully supported by our website, we will work on fully supporting this browser). Please read our Cookies Policy for more information and how to opt-out of Google Analytics.
No credit card details are stored or processed by us, as all payments are processed by Braintree Payment Services by PayPal.
Data security is of high priority to us. All the data that you provide us through our website are securely transferred to our web server through SSL (Secure Sockets Layer). SSL is the standard security technology used by many websites and sets up an encrypted communication between a server and web browser, so that the data is transferred in an encryption mode, rather than plain text. If you want to learn more about SSL technology, please click here.
You are responsible for keeping your account credentials confidential, as well as for the “health” of your device.
Plannaro.com does not offer its services to people under the age of 18 and does not knowingly collect information from persons under this age. If we learn that we have received and collected personal information from a person under 18 without parental consent, we will immediately delete this information.
A user may cancel their free or paid account at any time by sending as a message at info@ppost @lannaro.com. After account shutting down, all personal data will be permanently deleted from our server.
Disclosure of personal data
All personal information will be kept confidential, will not be shared, sold or rented to any third party, unless required by law, court order, subpoena, other legal action or for protection of our legal rights.