Terms of use

Last updated: June 19, 2017

Welcome to plannaro.com. By using our website and service, you agree to the terms described below ("Terms of use"), as well as to our Privacy Policy and Cookies Policy, herein incorporated by reference. Should you disagree with our Terms of use and/or Privacy Policy and/or Cookies Policy, you are advised to not use our website and its services or contact us at info@ppost @lannaro.com.

Definitions

  1. plannaro.com: referred to as "website", "we", "us", "our" hereinafter
  2. user: anyone who successfully signs up for a plannaro.com account, referred to as "user", "you" or "your" hereinafter
  3. plannaro.com service: online scheduling of appointments, which are submitted to our website by you, referred to as "service" hereinafter
  4. plannaro.com notifications feature: email and/or SMS notifications (namely: appointment confirmation, reminder and/or cancellation notification) that are sent to your clients on your behalf, referred to as "notifications feature" hereinafter

Registration and user accounts

  1. Our service is provided after registering for a free user account in our website: requires signing up with a valid email address and a password of your choice and activating your account through the activation link that will be sent to the provided email address. Failure of activation within 2 working days will result in deletion of the created account.
  2. Our service is not intended for people under the age of 18. By creating an account in our website, you confirm that you are 18 years of age or older.
  3. If you are creating a user account in our website on behalf of a company or other entity, you confirm that you have the authority to accept these Terms of use, Privacy Policy and Cookies policy.
  4. Our notifications feature is provided with a monthly subscription fee.
  5. Plannaro.com does not store plain account passwords in our server, but only in an encrypted mode, meaning that plannaro.com does not know, cannot access and cannot recover user passwords. You are solely responsible for password confidentiality and account protection from misuse. You are solely responsible for all content that is submitted to our website by you and/or any user that accesses your account with your credentials. If you suspect unauthorized use of your account or any other security issue, you should instantly inform plannaro.com.

Note to US health care providers: plannaro.com does not employ a US lawyer. Please consult a lawyer to let you know if our service is appropriate under HIPAA before using it.

User information

By using our service, you confirm that all the information that you provide us through our website are true, accurate and complete and you agree to update information, if and when needed, to keep it true, accurate and complete. Failure to provide true, accurate and complete information is a breach of these Terms of use and plannaro.com has the right to suspend or terminate your user account.

Subscription plans & fees

We offer 3 subscription plans, two of which are paid subscription plans and one free plan:

  1. Email & SMS plan: offers online scheduling of unlimited appointments, receiving unlimited booking requests, as well as sending unlimited email notifications and 500 SMS (on a monthly basis) to your clients. Email and SMS notifications feature is provided on the grounds that you supply a valid mobile phone number and email address for each of your clients. If you only supply a mobile phone for a specific client, only SMS notifications will be sent to him/her. If you only supply an email address for a specific client, only email notifications will be sent to him/her. The monthly fee for the provision of this plan is 59 USD.
  2. Email plan: offers online scheduling of unlimited appointments, receiving unlimited booking requests, as well as sending unlimited email notifications to your clients. Email notifications feature is provided on the grounds that you supply a valid email address for each of your clients. The monthly fee for the provision of this plan is 19 USD.
  3. Free plan: offers online scheduling of 50 appointments per month, receiving unlimited booking requests, as well as sending 100 email notifications per month. The monthly fee for the provision of this plan is 0 USD.

A user may change from one plan to another one through our website subscription page.

All users are by system default registered for a free plan without the need to provide any billing and/or payment information. To sign up for 1 & 2 plans, you will need to enter your billing details, as well as the details of a valid credit card.

You agree that the credit card information that you provide through our website is valid and you have the authority to use the credit card.

The fees are automatically charged on a monthly base using the credit card information that you provide through our website and are non-refundable. You may cancel your paid subscription plan before the next billing cycle either by changing your 1 or 2 plan to 3 plan (Free plan) or by contacting us.

If the subscription fee fails to be paid in full during the first 3 days of the billing cycle, your paid subscription plan will be changed to free plan.

If your billing country is one of the following and you are billed as an individual, you have the right to cancel your new paid subscription plan within 14 calendar days, starting the day after the date of the first billing cycle / the first charge in your credit card. You need to send us a message for cancellation through our contact form, mentioning your registration email address. Countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom.

Within this period of 14 days, you are advised to not use your Email and SMS subscription plan for sending any SMS notifications. If you use it and wish to cancel within the 14 days period, you will be asked to pay a proportional cost of the SMS notifications sent from your account based on the monthly fee of the plan.

Client's permission

You must have your client's permission for email and/or SMS notifications sent to them through plannaro.com. If your clients mark the notifications they receive as spam, plannaro.com has the right to suspend or terminate your user account.

Invoicing

If you are registered for a paid subscription plan, plannaro.com will issue you an invoice on a monthly basis. We will send you the issued invoice by email (using your registration email address) within 20 working days after successful payment is made.

Cancellation of account

A user has the right to cancel an account at any time by sending a message via the plannaro.com contact page. Free subscription accounts will be closed within 72 hours of the cancellation request, whereas paid subscription accounts will be closed upon expiration of the paid plan.

Warranty disclaimer

PLANNARO.COM SERVICE IS PROVIDED "AS IS, AS AVAILABLE” TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. PLANNARO.COM MAKES ANY EFFORT POSSIBLE TO KEEP A HIGH LEVEL OF QUALITY SERVICES, BUT CANNOT GUARANTEE AVAILABILITY AND FUNCTIONALITY OF THE PLANNARO.COM SERVICE OR THAT THE SERVICE WILL BE ERROR-FREE, VIRUS-FREE OR FREE FROM INTERRUPTIONS OR OTHER FAILURES OR THAT THE SERVICE WILL BE COMPATIBLE WITH ALL HARDWARE, SOFTWARE OR WEBSITES. PLANNARO.COM DISCLAIMS WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

Liability limitation

YOU ASSUME RESPONSIBILITY FOR USING PLANNARO.COM SERVICE. TO THE MAXIMUM EXTENT PERMITTED BY LAW, PLANNARO.COM WILL NOT BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY KIND OF DAMAGES (SPECIAL, CONSEQUENTIAL, INCIDENTAL, INDIRECT), INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, BUSINESS OPPORTUNITIES, INCOME, DATA AND ANY OTHER DAMAGES OR LOSSES ARISING FROM PLANNARO.COM FAULTY FUNCTION. SHOULD PLANNARO.COM PROVE DEFECTIVE, YOU ASSUME THE COSTS OF ANY DAMAGE THAT MAY OCCUR FROM THE USE OR INABILITY TO USE THE SERVICE. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.

Indemnification

You agree to defend, indemnify and hold us harmless from all liabilities, claims, damages and/or demands -including reasonable attorneys' fees and settlement costs- made by any third party, that arise from or relate to your use or misuse of the service, content you submit in our website and is transmitted through email and/or SMS notifications, violation of these Terms of use or of any law.

Copyright and resale

Planarro.com name, logo, and all website content are copyright protected and shouldn’t be used or distributed without getting permission from us. Plannaro.com service shouldn’t be copied, duplicated, rented or resold.

Our obligations

Plannaro.com should:

  1. Provide support to you, if you ask for it, within at most 72 hours.
  2. Fix any bugs and correct any errors as soon as possible.
  3. Notify you in advance if there is a scheduled downtime of our service.
  4. Notify you at least one month in advance, in case of discontinuation of our service and its features.
  5. Notify you in advance if there are material changes to these Terms of Use and/or Privacy Policy.

Our rights

Plannaro.com reserves the right to:

  1. Check the content that is submitted to and transmitted through our website.
  2. Terminate any accounts found to be abusing and/or exhausting our server resources.
  3. Terminate any accounts found to be used in any way for transmitting messages (emails and/or SMS) about illegal activities, pornography, racism, violence, spamming, advertising, as well as about any activities that plannaro.com deems to be inappropriate.
  4. Terminate and/or decline plannaro.com service usage to anyone for any reason.
  5. Take legal action against anyone who puts at risk plannaro.com website’s security and operation to the fullest extent allowable by law.
  6. Amend the features and/or quotas of our subscription plans with or without user prior notification or consent.
  7. Not support all web browsers and/or mobile devices.
  8. Discontinue our service and its features.

Changes to our Terms of use

Plannaro.com reserves the right to revise these Terms of use for various reasons, e.g. in order to include Terms of use for new service features or to apply changes in law. If we do so, we will notify you by posting the revised Terms of use in this website, mentioning the “Last update date”, which is also the effective date of these Terms. You are advised to periodically visit our website to check for any changes in our Terms of use. If we make any material changes, then we will notify you in advance by email (using your registration email address) or by posting an announcement in our website for the effective date of the revised Terms of use. If you continue to use our service after the effective date, then you will be considered as having consented to the revised Terms of use.

If you disagree with our updated Terms of use, you may ask us to cancel your account by contacting us at info@ppost @lannaro.com.

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